Frequently Asked Questions
Do you ship internationally?
YES, we do! At the moment, our website only ships to the USA, but if you visit our Amazon US store, you can get MagMitts with global shipping to most countries worldwide. Check it out and see what the cost of shipping is for your country.
Are the magnets safe around induction stoves?
Yes. While we haven't tested the MagMitts and MagPads with ALL induction stoves, they are completely safe with all the induction ranges we have tested.
Even when pressed firmly with the magnet directly against the stovetop, there is no activity or heat transferred to the magnets inside the MagMitts or MagPads.
Do the magnets get weaker with heat or in the washing machine?
No. The magnets don't lose their strength with normal use.
MagMitts use neodymium magnets, which are strong enough to hold the MagMitt or MagPad in place when vertical on a fridge or even upside down on a pan or open dishwasher door.
We tested the magnets with extreme high temps (500°F/260°C) and extreme low temps (0°F/-18°C), and the magnetism doesn't weaken. (For the nerds out there, our magnets have a curie temperature between 590°F and 752°F [310°C to 400°C])
With the insulation built-in by the fabric and silicone of the MagMitt and MagPad, this basically means your magnets are probably going to outlive your MagMitts. And when that happens, just send the magnet back and we will give you a HUGE discount on your next set.
Is shipping really free?
Yes. All standard shipping from Orlando to Oregon (and beyond) is included in the sales price. We believe that people who live further from MagMitt HQ shouldn't have to pay more for quality oven mitts.
For faster shipping, there are additional fees.
When will my order arrive?
Depending on where you are located in the US, on average our orders will arrive within 3-5 business days after purchase. You will get an email as soon as the order ships with a detailed arrival estimate.
We ship orders multiple times a day on every weekday. Except for holidays... those are for cooking nice meals with our loved ones.
What is your return policy?
The short answer is just like delivery shipping, returns are completely free.
BUT... if you're not satisfied with your purchase or something went wrong on our end, please reach out to support@themagmitt.com first to give us a chance to make it right and improve the customer experience for others as well. We make the world's greatest oven mitts, but we also make mistakes.
If we can't solve your problem (like if your fridge isn't magnetic - please check before ordering), you can return your order FOR FREE within 14 days of delivery. Items must be unused and in the same condition you received them.
If you'd like to return your unused and undamaged product, you can find a link in your purchase email to process a return. Click that link and a prepaid shipping label will be sent to you directly to print for your FREE return... but please email us first. Thanks.